A handling agent is the operator's representative on the ground — the single point of coordination between the aircraft, the airport authorities and every third party involved in a turnaround.
Slot requests, movement messages, load and trim coordination, and a dispatch desk reachable at any hour of the day.
Assistance with overflight and landing permits, verification of certificates and insurance, and submission tracking until clearance.
Coordination with airport authorities, customs arrangements and every passenger-related party on behalf of the operator.
Supervision on the apron and outside the airport, cargo supervision, towing and ground support equipment ordered and witnessed.
Briefing and flight planning room, weather terminal access, refreshments, lounge access and crew transport to the hotel.
Refuelling arrangement, GPU and air start, de-icing when conditions require it, and meteorological reports before departure.
Responsibility begins long before the aircraft is airborne and ends only once the departure message has been sent.
Documents collected, permits filed, slots requested and the airport informed of the expected movement.
Crew receives airport information, weather and the confirmed ground programme; suppliers are booked.
Aircraft met on arrival, customs and immigration handled, equipment and services supervised on the apron.
Movement message sent, third-party charges consolidated and a single record returned to the operator.
Crew may remain in Armenia for up to 24 hours without a visa; for a longer stay a visa can be obtained on arrival. Citizens of CIS countries and the Schengen zone generally do not require a visa, while nationals of certain countries must obtain one in advance. The agent confirms the current requirement ahead of each flight.
Applications require the aircraft registration certificate, AOC with specifications, airworthiness and noise certificates and proof of insurance. Processing takes 72 hours from submission of complete, valid documents — the agent tracks the file until the permit is issued.
Operations desk answers 24 hours a day. Administration office 06:00-15:00 UTC, Monday to Sunday